Returns and exchanges
Returns in the global fashion industry cause 24 million tons of CO2 emissions each year. That is equivalent to the annual emissions of 5.1 million cars.
By choosing our products, you show that you care about the planet as much as we do. We have carefully designed, manufactured and transported each item to ensure the lowest possible environmental impact. Would you support us in our efforts to further reduce CO2 emissions by avoiding returns? Also note that as we are a small company, it is impossible for us to take care of all the return costs. We hope you understand us.
Return conditions
- The return must be sent within 15 calendar days of receipt of the order.
- Products must be returned in their original condition, unused, unwashed and undamaged, and include all labels.
- The return may have a small additional cost depending on the country of shipment and the method of return. Check your country in the list below under return options.
- For the return of items, you can reuse our boxes, if you no longer have the original packaging, you can use any other packaging properly sealed to prevent loss or damage to its contents. The customer is responsible for the product until it is delivered to our warehouse, use appropriate packaging.
Return options
- Spain, Peninsula, Balearic and Canary Islands: 4€
- Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Portugal and Belgium: 6,90€
- Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Monaco, Poland, Romania, Slovakia, Slovenia and Sweden: 9,90€
- Liechtenstein, Norway, Switzerland, San Marino: 19,90€
In case of exchanges, the shipping cost of the new item will be charged (see shipping policy).
How to request a return or exchange
- No returns or exchanges will be accepted in store for online orders or vice versa.
- If you wish to return and receive a refund for your online order, or exchange a product, you will have to process your return through our returns form, click here.
- If you have received a defective item or an incorrect item please contact us at hello@lifeisbetterontheisland.con.
To send your return, take your package to the nearest SEUR point. If you have any questions, please send us an email to hello@lifeisbetterontheisland.com.
To be taken into account
- Once we receive your return, we will proceed to send you the new size or refund you the same payment method you used at the time of purchase.
- We will keep you informed of the whole process via email.
- The refund may take up to 10 days to appear in your account, depending on the payment method. If after this period you still haven't received your refund, please contact us at hello@lifeisbetterontheisland.com.
Fill out the form
We will get back to you as soon as possible with all the instructions.
