TERMS OF SERVICE
Scope of the contract
Below, we invite you to review the general conditions of purchase that regulate the use of the website https://lifeisbetterontheisland.com and that apply to the company:
Identity: LIFE IS BETTER ON THE ISLAND SL
VAT NUMBER: B56547797
Registered Office: Artistas Canarios, 1 – 35627 – Costa Calma (Pájara) Fuerteventura
E-mail: hello@lifeisbetterontheisland.com
2. Purpose and acceptance test
The purpose of these Terms of Service is to regulate the relationship between Life is better on the island (hereinafter "THE COMPANY") and you (hereinafter "the CUSTOMER"), regarding all transactions made through this website.
The on-line contracting of the products offered by THE COMPANY through this website shall be subject to the provisions of these General Contracting Conditions.
The purchase of the products must be made through the activation of the PAY button that appears at the bottom of the page when you finalize the processing of your ORDER, and express full acceptance of each and every one of the Terms and Conditions as shown prior to the purchase of the products, always visible at the bottom of the website of THE COMPANY.
From the moment of acceptance, the user acquires the status of CLIENT of THE COMPANY as described in these General Terms and Conditions.
3. Language
The languages in which the contract between THE COMPANY and the CLIENT may be executed are Spanish and English.
4. Product information
We try to be as accurate as possible in our product descriptions. We do not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free.
We strive to display product colors as accurately as possible on our website. The colors displayed on your screen may differ from the actual colors, therefore, we cannot guarantee that your screen will display the exact colors.
In addition, the characteristics of the natural materials used in the manufacture of some of the products may present variations in texture and color. These variations shall not be considered as quality defects or faults.
Special offers, promotions or discounts will be valid until the date indicated or while supplies last.
5. Purchase procedure
The items to be purchased must be selected and added to the shopping cart by clicking on the corresponding icon.
The shopping cart will contain the reference of the selected item, its name, size, chosen color and price in euros (taxes included). The price quoted does not include shipping, whose rates will vary depending on the shipping method selected.
To make the purchase, the customer's personal data will be required, which will be incorporated into our database in order to process the order. Personal data provided by customers will be treated in accordance with the provisions of our privacy policy.
If you are a registered user you will be able to access, at any time, to the personal data provided and to the information of the orders placed.
Before placing the order, the customer will be presented with a summary of the order identifying the product(s) added to the shopping cart, their total price (including shipping and taxes) with each of the items broken down and the shipping details of the order, so that the customer can confirm the order by clicking on the button with the expression 'PAY'.
If before confirming the payment you detect an error in your order, you can modify any detail of it by clicking on the 'modify' button or add more products or delete them.
Once the order has been placed, the order number will be communicated through the website itself so that the customer can, at any time and from their device, track the order.
Likewise, an automatic e-mail message will be sent to the address indicated by the customer to acknowledge receipt of the order with a description of the order and including the personal data provided by the customer.
The non-receipt of this message may be due to a temporary communication problem in the network or a typing error in the e-mail address provided, so we recommend that you contact us.
Receipt of such acknowledgement of order does not signify acceptance of the order by Life is better on the island. All orders are subject to acceptance by the company.
Life is better on the island is not obligated to accept the order and may, at its discretion, refuse to accept the order. The customer, however, acknowledges that by clicking on the "PAY" button, he/she acquires the obligation to pay for the product(s).
In this sense, the order is considered accepted when Life is better on the island notifies the customer through a new e-mail confirming that the order has been shipped. The contract between the customer and Life is better on the island in relation to the product(s) ordered shall be deemed to be concluded when the customer is sent its Confirmation. The Contract shall relate only to the products that have been credited in the Confirmation. Life is better on the island will not be obliged to supply any product that has not been confirmed.
6. Product availability
All orders are subject to product availability. If at the time of the issuance of the order, Life is better on the island detects the lack of stock in its warehouses of any of the products included in the order, it will try to locate the product by other means that may be within its reach. If such availability is not possible, the customer will be notified immediately. In addition, the amount of the item charged and not shipped will be credited to the customer in the following days, by the same means of payment used in the purchase.
7. Right not to accept a product
Life is better on the island may cancel any confirmed order or not accept an order placed for the following reasons:
- In case of a technical error and/or a typographical error in the prices or in the rest of the data of the products contained in the Web Page when the order was placed.
- Due to lack of availability.
- When security systems indicate that the order may be fraudulent.
- When we are unable to deliver the order to the address provided by the customer.
- When there is a computer attack, virus or any event due to force majeure.
In such cases, Life is better on the island will fully reimburse the amounts paid.
8. Prices and payment methods
8.1 Pricing
The applicable prices are those indicated on the website at the date of the order.
Prices are detailed in each item and include VAT (Value Added Tax), IGIC (Canary Islands General Indirect Tax), or IPSI (Tax on Production, Services and Imports in Ceuta and Melilla), as applicable. The amount of the shipping costs is indicated to the customer at the time the order is placed.
However, in accordance with the provisions of Law 37/1992, of December 28, 1992, regulating such tax, the transaction may be exempt or not subject to such tax depending on the purchaser's country of residence and the condition in which the purchaser acts (businessman/professional or individual). Consequently, in some cases the final price of the order may be altered with respect to that shown on the website.
In shipments made to countries outside the European Union, THE COMPANY will not assume the expenses corresponding to taxes and customs duties of each country.
The bids shall be duly marked and identified as such, conveniently indicating the previous price and the bid price.
THE COMPANY reserves the right to make changes to the website, at any time and without prior notice, as it deems appropriate, and may update products and services depending on the market.
8.2 Form of payment
Purchases, depending on the products to be purchased, can be paid for by the means listed below:
- Debit/Credit Card (American Express, Maestro, Mastercard, Visa and Visa Electron)
- PayPal
9. Shipping Policy
The COMPANY ships orders exclusively to the European Community, at the moment we do not ship to the rest of the world. Shipments will be made through Correos Express or SEUR depending on the delivery address.
| DESTINATION | DELIVERY TIMES | PRICE |
|---|---|---|
| Canary Islands | 1-2 business days | Free |
| Spain | 1-2 business days | 5.90 (free shipping from 100€) |
| Balearic Islands | 1-2 business days | 7.90 (free shipping from 100€) |
| Ceuta and Melilla | 3-5 working days | 19.90 (free shipping from 100€) |
| France | 2-3 business days | 6.90 (free shipping from 125€) |
| Germany | 3-5 working days | 6.90 (free shipping from 125€) |
Austria, Belgium, Luxembourg, Portugal | 3-5 working days | 8.90 (free shipping from 125€) |
| Netherlands, Italy | 3-5 working days | 9.90€ (free shipping from 125€) |
| Denmark, Hungary, Poland, Rep. Czech | 4-5 working days | 9.90€ (free shipping from 125€) |
Bulgaria, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Sweden | 5-6 business days | 9.90€ (free shipping from 125€) |
| Slovakia, Croatia, Slovenia, Romania, Slovakia, Slovenia | 4-5 working days | 9.90€ (free shipping from 125€) |
| Bosnia, Norway, Serbia, Switzerland | 6-10 business days | 22.90 (free shipping from 125€) |
| United Kingdom | 6-10 business days | 24,90€ (free shipping from 180€) |
The delivery date at the CUSTOMER's address depends on the availability of the chosen product and the shipping area. Before confirming your order, you will be informed of approximate shipping times. However, these deadlines may be altered due to extraordinary transport incidents and difficulties in the delivery of the goods.
In any case, if the CUSTOMER does not receive the order within the maximum legal period of 30 days from the date of contracting, he/she can contact us.
Orders are prepared and shipped from Monday to Friday from 9:00 am to 4:00 pm from our warehouse in Guadalajara, Spain, for Spain and Europe, and from Fuerteventura, for the Canary Islands.
Orders placed before 12:00 noon are usually shipped the same day. Orders placed after 12:00 noon are generally shipped the next business day.
We do not ship on Saturdays, Sundays or national holidays.
Customs
With the exception of the United Kingdom, customs duties for deliveries outside the European Union are not included and must be paid to the shipping company upon receipt of the order.
In the event that the COMPANY does not have stock, the CLIENT will be duly informed of this fact as soon as possible.
10. Return and exchange policy
Items must be returned in their original condition, together with any related accessories, and must not be used, washed or damaged and with their original tags.
There are different procedures for exchanges, returns and cancellations:
Returns and Exchanges
To proceed with the return of an item purchased in the online store, the CUSTOMER must request the return through our return form and send the return within a period not exceeding 15 calendar days* following receipt of the product.
*20 calendar days for orders placed from the UK.
Balearic Islands: 4,90€.
Ceuta and Melilla: 3,90€.
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Portugal and Belgium: 6,90€.
Reimbursement
Once we receive the return, we will proceed to the refund in the same payment method that THE CUSTOMER used at the time of purchase and we will notify you by email.
The refund may take up to 10 business days to appear in the CUSTOMER's account, depending on the method of payment. Your bank or debit/credit card company may take some time to process and post the refund as well.
If after 15 working days the CUSTOMER has not received the refund, the CUSTOMER may contact us at hello@lifeisbetterontheisland.com.
If the CUSTOMER paid with a gift card, the refund amount will be returned as a credit to the gift card used at the time of purchase.
Returns of wrong or defective products
In the event that Life is better on the island has mistakenly sent a different product than the one ordered, the quality of the product sent is not adequate or the product does not conform to the contract, the product will be replaced or the amount of the returned product and the shipping costs incurred (if the order was for a single item) will be refunded in full.
11. Withdrawal
The CUSTOMER shall have a period of 14 calendar days from receipt of the goods to terminate the contract.
THE COMPANY guarantees the CLIENT the possibility to cancel his order at any time and without any cost as long as the cancellation is communicated before the order has been made available to the carrier for shipment.
Otherwise, you must wait until you receive the order to exercise your right of withdrawal. In this case, as our products do not have a hygiene seal, underwear and swimwear cannot be returned.
To exercise the right of withdrawal, the CUSTOMER must notify the COMPANY through the e-mail hello@lifeisbetterontheisland.com its decision to withdraw from the contract through an unequivocal statement.
THE COMPANY will promptly communicate to you on a durable medium the acknowledgement of receipt of such withdrawal.
If a product other than the one requested by the CUSTOMER was delivered by mistake of THE COMPANY, the correct product will be delivered, picking up the first one, without any additional charge for the CUSTOMER.
If a product has reached the customer broken, damaged or in poor condition, THE COMPANY will take care of picking it up at the customer's address, replacing it with another in good condition, without additional charges.
12. Legal guarantee and responsibilities of the company
The products are covered by a two-year legal guarantee against non-conformity in accordance with the provisions of the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007 of November 16, 2007).
Under this Law, the consumer has the right to claim against the seller and, in certain cases, against the manufacturer for any lack of conformity that exists at the time of delivery of the good within the terms and conditions set forth therein.
If the lack of conformity of the product becomes apparent during the first six months, it is understood that the failure already existed when the product was delivered, unless proven otherwise or when this presumption is incompatible with the nature of the product or the nature of the lack of conformity.
If the lack of conformity becomes apparent after the first six months, it will be up to the CUSTOMER to prove that the defect is of origin in order to be covered by the legal warranty.
The CUSTOMER is obliged to report possible defects and non-conformities within two months of their detection.
In the event of a defect of conformity, we shall proceed, at our expense, to restore the conformity of the product by repair/replacement or reduction of the price, in accordance with the legal provisions in force.
Warranty assistance requires the presentation of the purchase invoice.
The CUSTOMER has a customer service and after-sales service. For any clarification, incident or complaint, or any other communication that may be necessary, please contact us by e-mail at hello@lifeisbetterontheisland.com.
13. Customer Responsibilities
The CLIENT undertakes to make a lawful use of the services, without contravening the legislation in force, or harming the rights and interests of third parties.
The CLIENT guarantees the truthfulness and accuracy of the data provided when filling in the contracting forms, avoiding causing damages to THE COMPANY as a result of the incorrectness of the same.
Failure to comply with any of the Terms and Conditions may result in the non-acceptance of an order and consequently the non-delivery of a product.
14. Customer Service
For any question, incident, complaint or claim after the purchase of the products, you can contact us by e-mail: hello@lifeisbetterontheisland.com
15. Online dispute resolution platform
In compliance with the consumer information obligation set out in Art. 14 of Regulation (EU) 524/2013 on Consumer Dispute Resolution Online Life is better on the island informs you that the European Commission facilitates an online dispute resolution platform which is available at the following. link and where you can put your claims to try to reach an out-of-court settlement, if you reside in the EU.
