Frequently Asked Questions
1. Visit our store
2. Choose the product you are interested in from the general list.
3. Go to your cart to finish the process or continue looking for more products you like (repeat steps 1, 2 and 3 and add to cart).
4. Select the size you want and add the item to the cart.
5. If you are not registered, fill in your billing information and if it is the same as your shipping information, please indicate it in the box. If you are, enter your user name and password.
6. You can receive your order at the address of your choice (home, work, not P.O. Box).
7. Select the payment method: your order will jump to the payment gateways of the system you choose.
8. Finish the process on the Paypal or credit card confirmation page.
9. Congratulations! You have reached the confirmation screen. You will receive an email with your order and another one with the tracking number as soon as your package leaves our warehouse (don’t worry, it may take a few hours until the delivery trucks leave and if it is the weekend, you will not receive it until Monday so if you have made a mistake in the process contact us as soon as possible, it may not be too late).
10. Enjoy your sustainable garment and don’t forget to take care of yourself, your loved ones and the planet. Being a good person is the main goal.
For any information on sizing, please refer to the sizing guide on the product page. Once here, choose the size that fits your measurements. If you have any other questions please contact our customer service team at hello@lifeisbetterontheisland.com and we will be able to help you further.
Currently you can make your purchase from any country in the European Community.
The navigation languages of Life is better on the island are: English and Spanish
In the subscription email that you received when you subscribed you will find a link to unsubscribe as well as in each newsletter thanks to the link in the footer.
Yes. From the shopping cart you will be able to delete the items you do not want as long as you have not processed the payment of the order. If not, you will have to wait to return it when the package arrives.
The following payment methods are available: VISA, VISA ELECTRON, 4B and MASTERCARD as well as Paypal.
Your card may be declined for one of the following reasons:
The card may be expired. Check that your card does not exceed the validity date.
The card limit may have been reached. Check with your bank to make sure that the card has not exceeded the amount allowed for purchases.
Some of the data entered may be incorrect. Check that you have correctly filled in all the required fields.
Yes, it is secure as the transaction is made using a secure SSL protocol connecting to an official bank payment gateway. No data will be saved in our system.
You can receive it at the address of your choice (home, work, not a post office box).
For deliveries within the Canary Islands and Spain, the approximate delivery time is 1 to 3 working days.
For deliveries to other countries, the approximate delivery time is 2 to 5 working days.
Please note that we do not work on weekends and holidays, so if your order includes Saturday or Sunday, the delay will be 2 extra days!
Please visit our Shipping Policies page.
Yes, you will be able to track your order at any time, from the confirmation of the purchase until the delivery of the order through a link to the page of the transport company included in the confirmation e-mail, according to the characteristics of the shipment.
Yes, the product must be unused and in perfect condition. Including accessories, documentation and original packaging.
Please note that you can only make one exchange for the same item in a different size or color.
We do not accept exchanges or returns of online purchases in physical stores or vice versa.
For more information visit our Returns and Exchanges page.
By choosing our products, you show that you care about the planet as much as we do. We have carefully designed, manufactured and transported each item to ensure the lowest possible environmental impact. Would you support us in our efforts to further reduce CO2 emissions by avoiding returns?
Also note that as we are a small company, it is impossible for us to take care of all the return costs. We hope you understand us.
Return options
- Spain, Peninsula, Balearic and Canary Islands: 3€ (free if it is a size change)
- Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Portugal and Belgium: 6,90€ (free if size change)
- Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Monaco, Poland, Romania, Slovakia, Slovenia, Sweden and Slovenia: 9.90€ (4.90€ if size change)
- Liechtenstein, Norway, Switzerland, San Marino: 19,90€.
For more information visit our Returns and Exchanges page.
The return and exchange period is 15 days starting from the day of delivery of the order.
Once the goods have been received in our warehouses, and after verifying the condition of the goods, we will proceed to refund your amount according to the method of payment made. This process can take 7 to 10 days once the order has arrived at the warehouse.
